We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns can be avoided by proper measurement. We have several sizing charts throughout this site to guide you. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.
If you receive your order and are dissatisfied, please notify us within 7 days of receiving your merchandise and we will be happy to assist you.
If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, and item number and describe the defective merchandise. We may ask that you provide us with a photo of the damaged item.
We CANNOT cancel an order once it's been placed. If you wish to exchange it after you received it please review the policy.
Sniffany and Company will accept returns for exchange or merchandise credit ONLY. Merchandise credit will expire 1 year from date of purchase. We do NOT offer refunds, only exchanges, and no exceptions.
Due to strict health regulations, pet steps/covers, pet beds/mats, carriers, car seats, blankets, diapers/panties, belly bands, feeders/bowls, treats/bakery, and all shoes cannot be exchanged or returned. Also, all hand-made items.
- All Holiday items, including wedding apparel and Halloween costumes cannot be returned
- No returns or exchanges on Jewelry, Grooming products, Hair bows, Sale, Clearance, Personalized, Discontinued or “sale” items and "deal of the day" items.
Instructions for Returns:
· Send us an email at firstname.lastname@example.org within 7 days of receipt of your item, including order number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit. You can login to our website and view your order history for this info.
- Upon receipt of your email, we will email you the RMA#(Return Merchandise Authorization number) along with a return/exchange form including the return address to our returns department. The RMA# is good for 7 business days.
- DO NOT ship items back to us without this number or your package may be refused and or subject to a 20% restocking fee.
- Customer is responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item for exchanges).
- Once we receive the merchandise and confirm that it is unused and in original condition we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records.
We reserve the right to refuse items that have been used or missing tags, boxes, etc
Please be sure that you provide us with the correct mailing address at the time of new order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
Please allow up to 7 business days for processing returns after we have received your return.
We strive to provide excellent customer service and if you have any questions, please feel free to contact us at 702-248-7643 if you have any questions or concerns.